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Avata Customer Service
- General Terms
- Payment and Availability Policy
- Returns & Replacements
- Product Warranty
- Other Terms and Conditions
- Privacy Policy
- Website Terms and Conditions of Use
- GENERAL TERMS
- PAYMENT AND AVAILABILITY POLICY
- AVATA RETURN POLICY
- PRODUCT WARRANTY
- OTHER TERMS AND CONDITIONS
- CUSTOMER PRIVACY POLICY
- WEBSITE TERMS AND CONDITIONS
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Important General Terms |
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Payment Policy
Avata purchases will include sales tax based on your shipping address and the sales tax rate in effect at the time your order is placed. If you phone in your order, Avata sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in our system will apply. The proof of purchase that Avata mails to you will include any applicable sales tax. If your order is being placed on behalf of a tax-exempt organization or individual, please call Avata Sales at 1-800-283-3404. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted. Signature is required for delivery as most of our shipments contain valuable computer equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Avata's warehouse. Title and risk of loss to all products will pass to you on delivery. Undeliverable Packages: When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failed Delivery Attempts: Most carriers make several attempts to deliver a package. After which the package will be returned to us. If this happens please call us at 1-800-283-3404 to arrange reshipment. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and lease orders. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Orders for in-stock items that are eligible for same-day shipping must be received before 2:00 PM MT, pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information. Product Availability Avata makes every effort to ship your product according to the estimated lead times provided by Avata at checkout. The estimated lead times are in business days (Monday through Friday) excluding banking holidays. Lead times will begin the following business day for orders placed and credit cleared after 2:00 PM MT. Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the time changes, Avata will contact you via email and provide a revised shipping estimate. We encourage you to contact Avata Sales at 1-800-283-3404 for order status information or visit www.goavata.com and click the "Manage Your Account" link to view the status of your order. Given the popularity of some products, Avata may restrict the number of such items that you may purchase at any time. Any product limit restrictions will be posted on Avata web site. This information is subject to change. Avata endeavors to stay at the forefront of technological advancement. For this reason, Avata reserves the right to discontinue products without notice. |
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If you are not satisfied with your Avata purchase of a product, please contact us for a Return Material Authorization (RMA) request within 10 calendar days of the receipt of the product. NOTICE: Configure-to-order, personalized or other customized product(s) may not be returned for refund or exchange under any circumstances unless DOA (see below). If the item is returned unopened in the original box, we may exchange it or offer you a refund based on your original method of payment. The product must be returned to Avata warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using an Avata Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Avata to assess the 15% open box restocking fee. Please note that Avata does NOT permit the return of or offer refunds for the following products:
Avata sells and ships products to end user customers only in the USA. You may not export any products purchased from Avata or resell them. We are pleased to offer product that is custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production. DOA Policy
PRODUCT MUSE BE RETURNED TO AVATA WITHIN FIFTEEN (15) CALENDAR DAYS OF THE DATE OF INVOICE IN ORDER TO RECIEVE A REPLACEMENT UNIT.
Defective Items For Non-Avata Branded/Third-Party Products--
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Product Warranty Non-Avata-branded/Third-party products are sold "AS IS" by Avata, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Avata as is, where is, and with all faults, and without express or implied warranties from Avata. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.
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Other Terms &
Conditions Export Restrictions |
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Your privacy is a priority at Avata, and we go to great lengths to protect it. This Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Avata anytime you interact with Avata, such as when you visit this website, purchase Avata products and/or services, or when you call our employees. Please take a moment to read the following to learn more about our information collection and use practices, including what type of information is gathered, how the information is used, for what purposes, to whom we disclose the information, and how we safeguard your the personal information. Information Collected by Avata
The information we collect and how we may put it to use
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For example, when you purchase and activate a NetBook, you authorize Avata and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Avata and its carriers respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Avata website. There may be times when we may be forced by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information Avata makes every effort to maintain the security of its network and the data we collect. We use state-of-the-art technology, including encryption, to ensure the highest security standards. Any data that is stored on Avata'ss servers is treated as licensed and confidential and is not available to the public. Avata has a strict internal security policy with respect to the confidentiality of customer and other data, limiting access only to those employees who have a need to know such information for the purpose of effectively delivering Avata products and services. Please keep in mind, however, that the Internet is not a 100% secure medium. Therefore, although we use industry standards to protect information, the possibility of somebody defeating our security measures does exist. Consumer Choice Non-Personally Identifiable Consumer Data - Use
of Cookies & Opting-Out Personally Identifiable Consumer Data - Opt-Out Access To Data Other Children's Privacy A Special Note About the European Union |
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Important License and Site Access The copyright laws of the United States protect all content on the Site. For more information, please review our Intellectual Property Policy. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without expressed written consent of Avata. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Avata. and our affiliates without expressed written consent. You may not use any meta tags or any other "hidden text" utilizing Avata name or trademarks without the expressed written consent of Avata. Any unauthorized use terminates the permission or license granted by Avata. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of Avata so long as the link does not portray Avata, its partners/affiliates, or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Avata logo or other proprietary graphic or trademark as part of the link without expressed written permission. You agree and acknowledge that you are not employed by, paid by, affiliated with or under the supervision of any competing website, service, company or other similar entitry. Copyright Complaints Your Account Content and other information Other Businesses and Links to Other Sites
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Indemnity Applicable Law Disputes Site Policies, Modification, and Severability
Export Restrictions DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AVATA DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS. AVATA DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM AVATA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AVATA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. IF YOU ARE DISSATISFIED WITH ANY OF THE MATERIALS OR OTHER CONTENTS OF THE SITE, WITH THESE TERMS AND CONDITIONS, THE COMPANY'S PRIVACY POLICY OR OTHER POLICIES, YOUR SOLE REMEDY IS TO DISCONTINUE THE USE OF THE SITE. |
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